Three audiences, three views, one data model
The same canonical entities power three role-specific dashboards. Customer Success watches renewals and health. Product Managers watch rework, WIP, and initiative burndowns. CFOs watch cost-per-output and four-quarter forecasts. No rebuild per audience — every dashboard reads the same 3NF model.
Customer Success dashboard
The Customer Success view gives you a clear picture of every customer.
You can see:
- Customer health
- Renewal date
- Contract value
- Last activity
- Main contacts and champions
- Recommended next steps
Health is based on product usage, recent activity, alerts, data connection status, and how customers use Gitrevio.
Gitrevio can point out where action may be needed.
For example:
Renewal coming up
Schedule a QBR when a renewal is approaching and customer activity has slowed.
Health dropping
Investigate when customer health falls significantly in a short period.
This helps Customer Success teams focus on the customers that need attention first.
Product Manager dashboard
See how work is moving
The Product view helps managers understand delivery, workload, and project progress.
Rework
See how much work is being changed or repeated, by team and project.
Scope changes
See how much new work is added after a sprint starts and where it comes from.
PR cycle time
See how long work takes from opening a PR to getting it reviewed, approved, and merged.
Work in progress
See how much work each team has open at the same time and spot teams that may be overloaded.
Project progress
Track remaining work and see when an initiative is likely to finish.
Capacity vs. commitment
Compare the work planned with the team's available capacity, including time off and holidays.
CFO dashboard
The Finance view connects engineering costs with the work the team delivers.
You can see:
- Cost by team
- Contractor vs. full-time employee costs
- Cost per PR, deployment, and incident
- Project and initiative costs
- Future cost forecasts
- ROI over time
See how much each team costs over time and how those costs change.
Connect engineering costs with concrete outputs such as PRs, deployments, and incidents.
See how the balance between contractors and employees changes over time.
Use current costs, planned work, and team capacity to understand what engineering may cost in the coming quarters.
This gives Finance a clearer view of where engineering money is going and what the company is getting for it.